Refunds & Returns.
All defective products, unless otherwise indicated, may be returned for a replacement within 14 days from the original purchase date.
This warranty does not cover physically damaged products, such as cracked glass, ripped or torn flex cables, etc.
Stockholm Phone Shop AB thoroughly checks and verifies every item before we ship it out to you. We try out best to pack in the goods as safely as possible, but damage by the postal service is always possible.
To resolve this, we contact our postal service provider and co-operate further with them.
Important notice: Products shipped returned to us without any confirmation or permission (via website/email) can not be processed. Please wait until we give you a ticket number and shipping address. When you return a package to us, you do not have to pay the shipping fees.
The following terms apply to all refunds and exchanges:
1- All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the return will be denied.
2- All item(s) that have been returned without first receiving return approval will be denied.
3- All item(s) being returned without an RMA (Return Merchandise
Authorization) The number on the outside of the package will be denied.
Payment Refund will be paid to the same payment method (credit card, bank account, Swish, Klarna, ) that the Customer paid.
Shipping Cost Refund: if customer has placed an order that turned out to be incorrect due to their mistake (e.g., wrong item selection, incorrect address), the situation is a bit different.
In such cases, the customer is generally responsible for the shipping costs associated with correcting the error.
Steps to follow to submit a return:
Pack the product you wish to return carefully with enough protection materials.
Ship the package back to us, to the given address in your account dashboard.
When we receive your return package we will keep you updated via mail.
Ship the package back to us at the address:
Stockholm Phone Shop AB
113 40 Stockholm
Contact us at [email protected] for questions related to refunds and returns.